Makeup Cartel Brands Help Centre (AU) logo
Makeup Cartel Brands Help Centre (AU) logo

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Orders

Oops. Can I add to an order I just placed?

The good news: Our amazing team works hard to pick, pack and post your order to you the moment it’s placed. The bad news: This means once your order is confirmed, it can’t be altered. If you’ve had a change of heart (or mind) please get in touch ASAP

I need to change my order or address, is this possible?

Please email our Customer Care Team right away and we can see if we can catch your order before it is processed. We will need your order number and email address.

Where is my order confirmation?

Sometimes your order confirmation can end up in your email's Junk/Spam folder. If you are unable to find your confirmation, please email our friendly Customer Care Team.

Do you offer Afterpay internationally?

Currently, we offer Afterpay to Australian and New Zealand customers through our AU store. US, UK and Canadian customers can use Afterpay through the US store.