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Makeup Cartel Brands Help Centre (AU)

<p id="isPasted">The good news: Our amazing team works hard to pick, pack and post your order to you the moment it&#x2019;s placed. The bad news: This means once your order is confirmed, it can&#x2019;t be altered.</p><p>If you&#x2019;ve had a change of heart (or mind) please get in touch ASAP <a href="mailto:hello@esmi.com.au">via email</a>. If it&#x2019;s not too late, we&#x2019;ll be happy to help you cancel your order and place a new one.</p>

The good news: Our amazing team works hard to pick, pack and post your order to you the moment it’s placed. The bad news: This means once your order is confirmed, it can’t be altered. If you’ve had a change of heart (or mind) please get in touch ASAP

Oops. Can I add to an order I just placed?

Orders

I need to change my order or address, is this possible?

Where is my order confirmation?

Do you offer Afterpay internationally?

How do I find out what esmi products are best suited to my skin?

How do I know what ingredients are in esmi products?

What is the expiry date of esmi products?

How do I find the best foundation shade for my skin?

I have just received my skincare. How do I know how to use it and in what order?

Are there instructions in the box?

Are esmi products safe for pregnancy and breastfeeding?

I am unable to get the Eye Serum dropper to work?

My sunscreen does not pump and is missing the straw?

esmi Skin Minerals

Are PONi products all vegan?

Are PONi products safe for pregnancy and breastfeeding?

PONi Cosmetics

Are Sun Skills products safe for pregnancy and breastfeeding?

Are Sun Skills products vegan?

How do I know what sunscreen is best for my skin?

How do I know what ingredients are in Sun Skills products?

What is the expiry date of Sun Skills products?

I just received my Sun Skills product. How do I know how to use it?

Sun Skills

Are Lip Heroes products vegan?

Lip Heroes

Products

How do i join rewards?

How do I earn rewards points?

How do I keep track of my points and redeem them for discounts?

Will my rewards points expire?

Are there any products excluded from my rewards discount?

Is there a limit on how many points I can earn from product reviews?

How do the spend tiers work?

How do I create a return?

How long will it take to process my return?

Can I send back a Foundation product if the colour isn't right for my skin?

Returns

How do I track my order? (Australian orders)

How do I track my order? (International orders outside of Australia)

Do you ship to my country?

When will my order ship?

Shipping

Do you have any discount codes?

Is your shipping packaging safe for the environment?

Our Company

Do you sell Gift Vouchers?

Gift Cards

Oops. Can I add to an order I just placed?Updated 2 years ago