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Makeup Cartel Brands Help Centre (AU)

To the best of our ability, orders received by 3pm AEST Monday to Friday will be dispatched the same day for express delivery option and no later than the following day for standard delivery.*There may be slight delays in shipping (for express and standard) at times of high volume orders. Please also consider AU public holidays when checking the shipping method.

To the best of our ability, orders received by 3pm AEST Monday to Friday will be dispatched the same day for express delivery option and no later than the following day for standard delivery. *There may be slight delays in shipping (for express and s

When will my order ship?

Shipping

Oops. Can I add to an order I just placed?

I need to change my order or address, is this possible?

Where is my order confirmation?

Do you offer Afterpay internationally?

Orders

How do I find out what esmi products are best suited to my skin?

How do I know what ingredients are in esmi products?

What is the expiry date of esmi products?

How do I find the best foundation shade for my skin?

I have just received my skincare. How do I know how to use it and in what order?

Are there instructions in the box?

Are esmi products safe for pregnancy and breastfeeding?

I am unable to get the Eye Serum dropper to work?

My sunscreen does not pump and is missing the straw?

esmi Skin Minerals

Are PONi products all vegan?

Are PONi products safe for pregnancy and breastfeeding?

PONi Cosmetics

Are Sun Skills products safe for pregnancy and breastfeeding?

Are Sun Skills products vegan?

How do I know what sunscreen is best for my skin?

How do I know what ingredients are in Sun Skills products?

What is the expiry date of Sun Skills products?

I just received my Sun Skills product. How do I know how to use it?

Sun Skills

Are Lip Heroes products vegan?

Lip Heroes

Products

How do i join rewards?

How do I earn rewards points?

How do I keep track of my points and redeem them for discounts?

Will my rewards points expire?

Are there any products excluded from my rewards discount?

Is there a limit on how many points I can earn from product reviews?

How do the spend tiers work?

How do I create a return?

How long will it take to process my return?

Can I send back a Foundation product if the colour isn't right for my skin?

Returns

How do I track my order? (Australian orders)

How do I track my order? (International orders outside of Australia)

Do you ship to my country?

Do you have any discount codes?

Is your shipping packaging safe for the environment?

Our Company

Do you sell Gift Vouchers?

Gift Cards

When will my order ship?Updated 2 years ago