Our lovely Customer Care team can help if you have any questions or concerns 😊

Shop

Rewards

Contact

Makeup Cartel Brands Help Centre (AU)

<p>Buying makeup online is not always straightforward, but our <a href="https://www.esmi.com.au/pages/skin-consultation" rel="noopener noreferrer" target="_blank">expert Skin Service team</a> is here to help. Just send us a few photos of your (makeup free) skin and we&#x2019;ll guide you to your perfect match. Still not sure? You can order <a href="https://www.esmi.com.au/collections/esmi-foundation-samples" rel="noopener noreferrer" target="_blank">Liquid Foundation samples here</a>.</p>

Buying makeup online is not always straightforward, but our expert Skin Service team is here to help. Just send us a few photos of your (makeup free) skin and we’ll guide you to your perfect match. Still not sure? You can order Liquid Foundation samp

How do I find the best foundation shade for my skin?

Products

esmi Skin Minerals

Oops. Can I add to an order I just placed?

I need to change my order or address, is this possible?

Where is my order confirmation?

Do you offer Afterpay internationally?

Orders

How do I find out what esmi products are best suited to my skin?

How do I know what ingredients are in esmi products?

What is the expiry date of esmi products?

I have just received my skincare. How do I know how to use it and in what order?

Are there instructions in the box?

Are esmi products safe for pregnancy and breastfeeding?

I am unable to get the Eye Serum dropper to work?

My sunscreen does not pump and is missing the straw?

Are PONi products all vegan?

Are PONi products safe for pregnancy and breastfeeding?

PONi Cosmetics

Are Sun Skills products safe for pregnancy and breastfeeding?

Are Sun Skills products vegan?

How do I know what sunscreen is best for my skin?

How do I know what ingredients are in Sun Skills products?

What is the expiry date of Sun Skills products?

I just received my Sun Skills product. How do I know how to use it?

Sun Skills

Are Lip Heroes products vegan?

Lip Heroes

How do i join rewards?

How do I earn rewards points?

How do I keep track of my points and redeem them for discounts?

Will my rewards points expire?

Are there any products excluded from my rewards discount?

Is there a limit on how many points I can earn from product reviews?

How do the spend tiers work?

How do I create a return?

How long will it take to process my return?

Can I send back a Foundation product if the colour isn't right for my skin?

Returns

How do I track my order? (Australian orders)

How do I track my order? (International orders outside of Australia)

Do you ship to my country?

When will my order ship?

Shipping

Do you have any discount codes?

Is your shipping packaging safe for the environment?

Our Company

Do you sell Gift Vouchers?

Gift Cards

How do I find the best foundation shade for my skin?Updated 2 years ago